Founded in 2006 by Central School of Speech & Drama graduates Kris Box and Marc Callaghan, Liteup Events is a company specialising in both live music and corporate events. The team at Liteup pride themselves on the quality of their customer service and being able to provide a comprehensive range of services including event production, technical support, equipment hire and concept design.
So, when Box and Callaghan discovered that they urgently needed a new lighting console for a client’s upcoming tour, they took the opportunity to visit the Ambersphere Solutions stand at PLASA where they discussed their requirements with Thor André of Technical Sales. “When we went to PLASA we knew that we wanted to invest in MA control, explains Box. “Whilst there we received a call that really gave us the green light to go ahead with an order. Having the opportunity to talk to Thor there and then made the whole process of securing the grandMA2 Light about as straightforward as it could be.”
Box goes on to describe his reasoning for investing in the desk: “We have always made our purchasing decisions based on what the current industry trends are, as well as taking into consideration what lighting designers actually want to use. For these reasons the grandMA2 Light was the ideal choice for us as it is a popular desk for lighting designers working in the music sector which now accounts for about 40% of our turnover. It had also been on our wish list for some time, so we were glad of an excuse to buy one!”
As the desk was urgently needed in Tunbridge Wells, one of the purchase conditions was that it be delivered that evening. Ambersphere’s Thor André loaded it into a van and drove it there overnight. “Thor was happy to oblige: the pinnacle of customer service in our book. He even sent us a photo once it was on the truck! Then, in true PLASA tradition, we went for a few beers.’
‘The level of customer service from Ambersphere, and Thor in particular, cannot be faulted, from driving the desk out to Sussex overnight to go out on tour to the aftersales support we’ve received on previous purchases.”
Box and Callaghan had previously used Ambersphere to purchase some Ayrton MagicBlade-Rs, as Box describes: “We bought the MagicBlade-Rs in the summer of 2015 to meet the design specifications of alt-J’s LD. That summer saw a massive demand for the MagicBlade-Rs from both the live music sector and corporate private events. It’s thanks to Ambersphere that we could meet those demands – they even loaned us replacement units when ours went in for maintenance.’
‘We have just recently used Ambersphere again to invest in the newly upgraded Clay Paky Mythos2 and with plans to further expand our rental stock of MA2 control this year we are looking forward to a long and successful relationship with Ambersphere. And perhaps a few more beers?”